CONTACT US

Thank you for stopping by WarmthWoven – we're genuinely glad you're here. Whether you're looking for the perfect piece to cozy up your living room, add warmth to your garden, or simply browsing for inspiration, we're here to help.

We know that sometimes questions come up – about a product, an order, or just about anything else. And we're here for you. No automated robots, no endless phone menus – just real people who care about making your experience with us as warm and smooth as possible.

The quickest way to reach us

Email: service@warmthandwoven.com

We check our inbox regularly throughout the day, and we aim to respond to every message within 24 hours on business days. If you haven't heard back from us within that time, please check your spam folder – and if we're still not there, don't hesitate to nudge us. We genuinely want to hear from you.

What to include when you write

To help us help you faster, please include:

• Your order number (if you have one)

• The email address you used when placing your order

• A clear description of your question or concern

• Photos or videos if you're reaching out about a product issue – they really do help us see what's going on

The more detail you give us, the quicker we can sort things out for you.

A quick note about returns

If you need to return something, please contact us first – we'll need to authorise your return and provide you with the correct return address. Please don't send items back without reaching out to us, as we can't guarantee we'll be able to process them.

And just a friendly reminder: our registered address is for legal correspondence only – not for product returns. We'll always give you the right address when you contact us.

Who's behind WarmthWoven?

We're operated by Quanzhou Shengnanda Trading Co., Ltd. , and our registered address is:

No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

Again – this address is for official correspondence only. Please don't send products here without contacting us first.

We're listening

Your questions, suggestions, and feedback help us become better – and we genuinely appreciate every single message we receive. Whether you're reaching out about an order, asking for advice on choosing the perfect piece, or just sharing a photo of how you've styled our products – we're all ears.

Drop us a line at service@warmthandwoven.com – we can't wait to hear from you.

With warmth,
– The WarmthWoven team