PRIVACY POLICY

Welcome to WarmthWoven – we're so glad you're here. Whether you're looking to add a cozy touch to your living room, find the perfect piece for your garden, or create a space that feels truly like home, we know that choosing to shop with us means trusting us with a little bit of your world. That trust matters deeply to us, and this policy is our way of being completely open about how we handle your personal information.

We've written this in plain, straightforward language – no legal jargon, no hidden surprises. Just a clear explanation of what we collect, why we need it, how we protect it, and what choices you have.

Who we are

Brand: WarmthWoven
Website: https://warmthandwoven.com
Email: service@warmthandwoven.com
Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

If you ever have questions about your privacy or anything else, we're just an email away.

What we mean by "personal information"

Personal information is any information that can identify you – either on its own or when combined with other data. This includes things like your name, email address, phone number, and shipping details. It does not include data that has been completely anonymised so that it can no longer be linked back to you.

We follow the principles of legality, fairness, and transparency. We collect only what we genuinely need, use it only for clear purposes, and take reasonable steps to keep it safe.

What information we collect

Information you give us

When you interact with WarmthWoven – whether you create an account, place an order, contact our support team, or participate in a survey – we collect the information you choose to share. This includes:

• Your name

• Email address

• Phone number

• Billing and shipping addresses

• Payment details (processed securely through our payment partners)

• Account login credentials

• Order history and preferences

• Product reviews or other content you submit

• Any messages, photos, or feedback you send us

Information we collect automatically

When you visit our website, we may automatically gather certain technical information, including:

• The type of device you're using

• Your device's unique identifier

• IP address

• Operating system

• Browser type

• Language settings

• Approximate location (based on IP address)

• Pages and products you view

• Links you click

• Search activity and shopping cart behaviour

• Referral source and session duration

• Interaction with advertisements or marketing content

This helps us understand how our customers interact with our site, so we can keep improving your experience.

How we collect your information

We collect personal information from a few different sources:

Directly from you – when you create an account, place an order, contact us, or subscribe to our communications.

Automatically – through cookies, pixels, log files, and analytics tools when you use our website.

From service providers – such as SHOPLINE, payment processors, shipping partners, and analytics platforms that help us run our business.

How we use your information

We use your personal data for a few simple purposes:

To provide and manage our services

• Operate and maintain the website

• Process and fulfil orders

• Arrange shipping and delivery

• Provide order updates

• Manage your account and preferences

• Process returns, refunds, and exchanges

• Provide customer support and respond to your questions

To personalise and improve your experience

• Remember your preferences

• Recommend relevant products

• Personalise website content

• Understand customer interests and behaviour

• Improve our products and services

For marketing and advertising

With your permission where required, we may:

• Send you promotional emails about new products or special offers

• Measure the performance of our advertising

• Display advertisements that may be relevant to your interests

You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. Even if you unsubscribe, we'll still send you non‑promotional messages related to your orders, account, or customer service requests.

For security and fraud prevention

• Authenticate accounts

• Detect and prevent fraud

• Investigate suspicious activity

• Protect the security of our website

For legal and compliance purposes

• Comply with applicable laws and regulations

• Respond to lawful requests from authorities

• Maintain business, tax, and transaction records

• Protect our legal rights and the rights of our customers

Cookies and similar technologies

We, along with our service providers, use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning properly

• Remember your preferences and shopping cart

• Understand website traffic and performance

• Measure marketing effectiveness

• Provide personalised or interest‑based content

Some cookies are essential for the website to work. Others are used for analytics, personalisation, or advertising. You can manage your cookie preferences through your browser settings or any cookie‑preference tool available on our site.

Please note that disabling certain cookies may affect some website features.

When we share your information

We never sell your personal information for money. However, we do work with trusted partners who help us run our business – for example:

Service providers

We share information with providers who assist with:

• Website hosting and e‑commerce operations (including SHOPLINE)

• Payment processing

• Order fulfilment and shipping

• Customer support

• Analytics and marketing

• Fraud prevention and security

These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Payment, fulfilment, and shipping partners

We share relevant order and contact information with payment processors, warehouses, fulfilment providers, shipping carriers, and delivery partners to process and deliver your order.

When you direct us to share

We may share information when you request or authorise it – for example, when you choose a particular shipping provider or use a social media integration.

Business transactions

If we're involved in a merger, acquisition, financing, or sale of assets, personal information may be disclosed or transferred as part of that transaction.

Legal and safety reasons

We may disclose information where reasonably necessary to comply with the law, respond to a court order, enforce our policies, protect our rights, or investigate fraud or illegal activity.

Sale or sharing of personal information

We do not sell personal information for money. However, some privacy laws may define certain uses of analytics or advertising technologies as a "sale," "sharing," or targeted advertising even when no money is exchanged. Where applicable, you may opt out of such processing by using available cookie controls or contacting us at service@warmthandwoven.com.

Third-party websites and services

Our website may contain links to third‑party websites, applications, or social media platforms. We're not responsible for their privacy practices, content, or policies. When you leave our site or use a third‑party service, that third party's privacy policy will apply. We encourage you to read them before providing any personal information.

Children's privacy

Our products and services are designed for adults. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent where required by law. If you believe a child has provided us with personal information, please contact us immediately, and we'll take steps to delete it promptly.

Data security

We take reasonable administrative, technical, and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. However, no online system is 100% secure – we can't guarantee absolute security, but we continuously review and update our practices.

You also have a role: please keep your account credentials confidential and don't share your password or verification codes with anyone.

Data retention

We retain your personal information only as long as reasonably necessary to fulfil the purposes outlined in this policy – or longer if required by law. Retention periods depend on factors such as:

• Whether you maintain an account

• Active orders or transactions

• Customer service and return requirements

• Tax, accounting, and legal obligations

• Fraud prevention and dispute resolution

When we no longer need your data, we delete, anonymise, or securely dispose of it.

International data transfers

Our customers, service providers, fulfilment partners, and technology providers may be located in different countries or regions. As a result, your personal information may be transferred to, stored in, or processed in countries other than where you live. Data protection laws may differ in those locations. Where required by law, we use recognised legal safeguards for international transfers.

Your privacy rights

Depending on where you live, you may have some or all of the following rights:

• Access – request information about the personal data we hold about you

• Correction – request correction of inaccurate or incomplete information

• Deletion – request deletion of your data (subject to legal exceptions)

• Data portability – receive a copy of certain data in a portable format

• Restriction or objection – restrict or object to certain processing activities

• Withdraw consent – withdraw consent where processing is based on consent

• Opt out – opt out of targeted advertising, sale, or sharing

• Manage marketing – unsubscribe from promotional emails at any time

How to exercise your rights

To submit a privacy request, please contact us at service@warmthandwoven.com. Please include:

• Your name

• The email address associated with your account or order

• The type of request you're making

We may need to verify your identity before completing your request. We'll respond within the timeframe required by applicable law, and we won't unlawfully discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us first. Depending on where you live, you may also have the right to submit a complaint to your local privacy or data‑protection authority.

Updates to this policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we'll post the revised version on our website and update the date. Where required by law, we may provide additional notice of material changes.

Contact us

If you have any questions, concerns, or requests regarding this privacy policy – or just want to say hello – please reach out:

Email: service@warmthandwoven.com
Website: https://warmthandwoven.com
Brand: WarmthWoven
Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

Thank you for trusting WarmthWoven with your personal information. We're committed to honouring that trust every single day – because we believe that every home and outdoor space deserves to be filled with warmth, comfort, and peace of mind.

Warmly,
– The WarmthWoven team