TERMS OF SERVICE

Welcome to WarmthWoven – we're genuinely happy to have you here. Whether you're looking to add a cozy touch to your living room, find the perfect piece for your garden, or create a space that feels truly like home, we want your experience with us to feel warm, clear, and straightforward.

Before you start shopping, please take a few minutes to read through these terms. They're here to make sure we both know where we stand – no hidden clauses, no confusing legalese. Just simple, fair guidelines for using our website and purchasing our products.

By visiting https://warmthandwoven.com or making a purchase from us, you agree to these terms. If anything doesn't feel right to you, please reach out – we're always happy to chat.

1. About these terms

This website is operated under the brand WarmthWoven by Quanzhou Shengnanda Trading Co., Ltd. Throughout these terms, "we," "us," and "our" refer to Quanzhou Shengnanda Trading Co., Ltd.

These terms apply to your access to and use of our website, including any purchase you make through it. By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on our site. If you don't agree, please don't use the website.

Nothing in these terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

2. Eligibility and lawful use

You must be at least the age of majority in your place of residence, or use the website with the permission and supervision of a parent or legal guardian.

You may not use our website or products for any unlawful, fraudulent, abusive, misleading, or unauthorised purpose.

You must not:

• Introduce viruses, malicious code, or harmful technology

• Attempt to gain unauthorised access to the website, customer accounts, or connected systems

• Use automated tools to scrape, copy, overload, or interfere with the website

• Impersonate another person

• Submit false account, billing, payment, or delivery information

• Use the website in a way that infringes another person's rights

3. Products and product information

WarmthWoven offers thoughtfully curated indoor and outdoor lifestyle products – from cozy home accents and decorative pieces to garden ornaments and functional everyday items.

We make reasonable efforts to present product descriptions, dimensions, materials, colours, images, available options, prices, and other product information accurately. However, colours and appearance may vary slightly because of screen settings, photography, lighting, materials, handmade details, or reasonable manufacturing variations.

Please review the product description, dimensions, materials, available options, care instructions, and safety information before placing an order.

Product availability is not guaranteed. We may update, limit, replace, or discontinue products where reasonably necessary.

4. Prices and payments

Unless otherwise stated, prices displayed on the website are in US dollars. Applicable shipping charges, taxes, discounts, and other amounts payable will be displayed during checkout before you submit your order.

Customs duties, import taxes, brokerage fees, and similar charges may apply to international orders – these are explained in our Shipping Policy.

You agree to provide current, complete, and accurate billing, contact, delivery, and payment information. Payments are processed through authorised third-party payment service providers. We generally don't directly store complete payment-card numbers or security codes where payment processing is handled by those providers.

Only the payment methods actually displayed during checkout are available for a particular order.

5. Orders

Submitting an order doesn't necessarily mean it has been accepted. After you place an order, we may review payment status, inventory availability, delivery address, and fraud or security indicators before acceptance.

We may cancel or limit an order for legitimate reasons, including:

• Product unavailability

• Incorrect pricing or product information

• Payment authorisation failure

• Suspected fraud or unauthorised activity

• Delivery restrictions

• An incorrect, incomplete, or unsupported delivery address

• Duplicate or unusually large orders

• Orders that appear to be intended for unauthorised resale

• Technical or inventory errors

If we cancel an order after payment has been successfully collected, we'll refund the applicable amount to your original payment method.

Please review your order and delivery address carefully before submitting payment. Contact us promptly if you discover an error – we can't guarantee that an order, product selection, or delivery address can be changed after processing has begun.

6. Shipping and delivery

Orders are fulfilled from our production partners and shipping carriers. WarmthWoven currently ships only to the United States, Canada, and Mexico. Orders with delivery addresses outside these destinations cannot be completed at checkout.

Processing times, estimated transit times, shipping charges, customs information, and tracking procedures are described in our Shipping Policy. Delivery dates and transit times are estimates – not guarantees.

Delays may occur because of:

• Customs clearance

• Incorrect or incomplete addresses

• Severe weather

• Public holidays

• Peak shipping periods

• Carrier disruptions

• Remote delivery locations

• Other circumstances outside our reasonable control

An order containing multiple items may be fulfilled or delivered in separate packages. You're responsible for providing a complete and accurate delivery address.

7. Returns, refunds, and order problems

Return eligibility and procedures are governed by our Returns and Refund Policy. Eligible return requests must generally be submitted within 30 days after delivery.

Please don't send an item back before receiving return authorisation and instructions from our customer support team. Unauthorised returns may not be accepted.

For a return caused by a change of mind, ordering the wrong item, or another reason not caused by us:

• You're responsible for return shipping costs

• Original shipping charges are generally non-refundable

• The item must satisfy the return conditions stated in our Returns and Refund Policy

If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly with your order number and clear supporting photos or videos. Where the claim is verified, we'll provide an appropriate solution and cover applicable return or replacement shipping costs.

Nothing in this section limits your rights under applicable consumer law.

8. Customer accounts

If you create a customer account, you're responsible for keeping your login information confidential and for activity conducted through your account. Please provide accurate account information and update it when reasonably necessary.

Notify us promptly if you believe your account has been accessed or used without authorisation. We may suspend or restrict an account where reasonably necessary to prevent fraud, abuse, security risks, unauthorised activity, or violations of these terms.

9. Intellectual property

The website and its content – including text, graphics, photographs, product presentation, logos, designs, and software – are owned by or licensed to Quanzhou Shengnanda Trading Co., Ltd. and are protected by applicable intellectual-property laws.

You may access and use the website only for lawful, personal, and non-commercial shopping purposes. Without prior written permission, you may not:

• Copy, reproduce, modify, republish, or distribute website content

• Sell or commercially exploit website content

• Use our brand name, logos, or content in a misleading manner

• Scrape or systematically collect website content

• Create derivative works from protected website content

Nothing in these terms transfers ownership of our intellectual property to you.

10. Customer feedback and submissions

If you voluntarily submit a review, photograph, video, comment, suggestion, or other content, you confirm that:

• You have the right to submit the content

• The content is accurate to the best of your knowledge

• It doesn't infringe another person's rights

• It doesn't contain unlawful, misleading, abusive, defamatory, obscene, fraudulent, or malicious material

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content for operating, improving, and promoting WarmthWoven. This license doesn't transfer ownership of your original content to us. We may remove submitted content that violates these terms or applicable law.

11. Third-party services and links

Our website may use or link to third-party services – including payment processors, fraud-prevention providers, analytics providers, advertising platforms, shipping carriers, customer-service platforms, and social-media networks.

Third-party services are governed by their own terms, policies, and privacy practices. We're not responsible for third-party websites or services that we don't control, except where applicable law provides otherwise. A link to a third-party website doesn't necessarily mean we endorse or guarantee that website or its products and services.

12. Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy. By using the website, you acknowledge that information may be processed by service providers located in different countries, subject to applicable contractual and legal safeguards.

Please review our Privacy Policy before creating an account, placing an order, or submitting personal information.

13. Errors and website changes

Occasionally, the website may contain typographical errors, omissions, or inaccurate information relating to product descriptions, specifications, prices, discounts, shipping charges, delivery estimates, or availability. We may correct errors and update information where reasonably necessary.

If an error materially affects an order already placed, we'll contact you and provide an appropriate option – such as confirming the corrected information or cancelling the affected order for a refund.

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

14. Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, the website is provided on an "as available" basis. We don't guarantee that access will always be uninterrupted, completely secure, or free from technical errors.

To the maximum extent permitted by law, WarmthWoven isn't liable for indirect, incidental, special, or consequential losses that weren't reasonably foreseeable. Nothing in these terms excludes or limits liability that cannot legally be excluded or restricted – including liability for fraud, fraudulent misrepresentation, or other liability protected by mandatory law.

Your rights and remedies under applicable consumer law remain unaffected.

15. Your responsibility

You're responsible for losses reasonably incurred by us as a direct result of:

• Your unlawful use of the website

• Your infringement of another person's rights

• Fraudulent or unauthorised activity conducted by you

• Your material breach of these terms

This section doesn't require you to compensate us for losses caused by WarmthWoven or for matters beyond your reasonable control.

16. Suspension and termination

You may stop using the website at any time. We may suspend or terminate access if you:

• Materially violate these terms

• Engage in fraud or unlawful conduct

• Create a security risk

• Attempt to interfere with the website

• Use the website in a way that harms WarmthWoven, another customer, or a third party

Provisions that by their nature should continue after termination will remain effective.

17. Severability

If any provision of these terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

18. Governing law and disputes

These terms are governed by the laws of the People's Republic of China. This choice of law doesn't limit any mandatory consumer protections that apply in your place of residence.

Subject to applicable consumer law, disputes relating to these terms will be subject to the jurisdiction of the competent courts in China. Before starting formal proceedings, we encourage you to contact us so we can try to resolve the issue together.

19. Changes to these terms

We may update these terms to reflect changes to our services, products, business practices, technology, or legal obligations. The updated version will be posted on this page with a revised date. Changes will apply prospectively unless applicable law requires otherwise. We encourage you to review these terms periodically.

20. Contact us

If you have any questions about these terms – or anything else – please reach out:

Email: service@warmthandwoven.com
Website: https://warmthandwoven.com
Brand: WarmthWoven
Operator: Quanzhou Shengnanda Trading Co., Ltd.
Registered Address: No. 92 Luzhuxia, Henghai Village, Dongqiao Town, Hui'an County, Fujian Province

Thank you for being part of the WarmthWoven community. We're genuinely grateful for your trust, and we look forward to helping you bring warmth and comfort to the spaces you love.

Warmly,
– The WarmthWoven team